Vibes Group UK Support

We have several ways for you to book online with us and the support of the Vibes group UK, which you can call at any time, and one of our staff will gladly assist you with a booking. Using the search form

• Use the search form on www.vibesgroupuk.com, and product search on our brands' section will find you the best way to search for up-to-date prices if you are looking for hotels, flights or both.
• Just select your destinations, departure airports, number of passengers and select "search now" from there. View the products shown and choose the one you would like to purchase. Don't worry, you don't have to commit to paying for anything until the last page, which will ask for your payment details.
• You can make as many searches as you want.
• We offer to search for specific airlines, direct flights only, multiple room types, and our specialised Multicentre holidays if you have particular requirements.
• At any point, please call the call centre, and they shall help with any query.

• If you do not wish to use the search form, you can navigate to the destination of your choice by selecting the navigation tabs at the top of the page, Destinations, Flights, Hotels and Holidays.
• These tabs will allow you to view all products we have in those destinations and preview them before booking.
• You can then opt to use the search form or telephone our call centre to make further enquiries or make a booking.

We at Vibes group UK are known for our tailored travel options, Multicentres or twin centres. They are also known, allowing you to experience several destinations in one trip. Experience the sights and sounds of foreign cities and cultures then; choose to relax on a beach, national park, or island getaway of your choice. Wherever you have in mind, we will have the option for you. The great advantage of a Multicentre is they can be tailor-made for you, our travel specialists will create a memorable holiday that you will never forget.

Please visit https://www.vibesgroupuk.com/#our-companies select your preferred brand and destination, and choose the Multicentre option; you will find a number of our products that we have already created featuring favoured destinations and combinations that have proven success with Vibes group UK travellers. If you are not sure about what is on offer, or if you wish to make an individual package, please call one of our specialist agents who will only be too happy to discuss your requirements.

During our Flight or Flight+Hotel search, you will see our Low-Cost option. As a travel agent, we can offer Low-cost options such as EasyJet, Jet2.com, Ryanair and Wizz air.

All documents (e.g., invoices/tickets/insurance policies) will be sent to you by email after 72 working hours of completion of your booking. You may have to pay any charges made by Service Providers if tickets or other documents need to be reissued. Once your travel documents leave our office, we will not be responsible for their loss unless such loss is due to our negligence.

If you have a query on your booking, don't hesitate to contact the relevant department. Pre-Travel: Please get in touch with your travel consultant on the details found on your booking confirmation.
All post queries - support@vibesgroupuk.com
If you are already abroad and require assistance with a booking, please call: 0208 125 3000

When booking online, you are required to pay in full, and Visa Credit, Debit and Mastercard are accepted. Also, your card must be registered to a UK address as foreign cards are not accepted online under any circumstances.

Suppose you are considering travelling to a foreign country. In that case, it is essential to check the information available on the Foreign, Commonwealth & Development Office website before booking and travelling abroad. This includes a general visa, passport, health and safety information and other matters, and details on applying for and obtaining a visa.https://www.gov.uk/foreign-travel-advice

Health facilities, hygiene and disease, vary worldwide, and you may need vaccinations before you depart. You can find out more about the destination you're interested in by visiting thehttps://www.gov.uk/foreign-travel-advice website.

You can book a hotel, flights and transfers yourself but please be aware that your money will probably not be protected. We are a member of ATOL, which means you have the benefit of ATOL assistance and Code of Conduct, giving you the confidence when booking a Vibes Group UK holiday. All of the 'package holidays' we sell are covered by a scheme protecting your money. Find more details about ATOL. (Hyperlink ATOL)

If you plan to travel abroad, we recommend that you check the most recent government travel advice for your chosen destination before booking. More information is available on the UK Foreign and Commonwealth Office's travel advice website. ( https://www.gov.uk/foreign-travel-advice )

Your airline locator will be shown on your holiday documentation sent approximately 10-14 days before departure. If you require your airline locator before this time, you can obtain this information from your Travel Consultant; however some airlines need your booking to be ticketed before you can manage your booking via their website. Your Travel Consultant can arrange this for you with the payment of an additional deposit.

Please find the links below for information on which terminal your flight will depart from: Gatwick Airport ( https://www.gatwick-airport-guide.co.uk/terminals.html ) Heathrow Airport ( https://www.heathrow-airport-guide.co.uk/ ) Manchester Airport ( https://www.manchester-airport-guide.co.uk/ )

If you require special assistance at the airport or on your flight, don't hesitate to get in touch with your Travel Consultant.

Your baggage allowance will depend on your airline, class of travel and itinerary and will be shown on your tickets which you will receive 10-14 days before departure. In the meantime, you can visit the airlines' website for the most up to date information or contact your Travel Consultant.
Listed below are links to some of the airline websites giving details of their baggage allowances:

• British Airways ( https://www.britishairways.com/en-gb/information/baggage-essentials )
• Emirates ( https://www.emirates.com/lk/english/before-you-fly/baggage/ )
• Kenya Airways ( https://www.kenya-airways.com/prepare-for-travel/baggage-information/en/ )
• Qantas ( https://www.qantas.com/au/en/travel-info/baggage.html )
• Singapore Airlines ( https://www.singaporeair.com/en_UK/lk/travel-info/baggage/ )
• Thai Airways ( https://www.thaiairways.com/en/travel_information/baggage.page )
• Virgin Atlantic ( https://help.virginatlantic.com/gb/en/baggage.html )

If your internal flights involve travel by light aircraft or seaplane, your luggage allowance will generally be less than on your international flights. Please check with your Travel Consultant at the time of booking to see if any restrictions apply to your flights.

Most airlines have a limited number of seats available for advanced seating. How to reserve your flight seats varies from airline to airline, and some airlines do make a charge to book specific seat numbers in advance of your departure date. Please see the links below for up-to-date information for each airline:

• British Airways ( https://www.britishairways.com/en-gb/information/seating/reserving-your-seat )
• seat) Emirates ( https://www.emirates.com/uk/english/flying/seating/seating/ )
• Qantas (https://www.qantas.com/au/en/travel-info/seat-selection.html)
• Singapore Airlines (https://www.singaporeair.com/en_UK/lk/travel-info/requests/)
• Thai Airways (https://www.thaiairways.com/en/during_your_trip/our_aircraft/seating/index.page)

A flight described as direct is one where there is no need to change aircraft during the journey. However, touchdown stops may be made en-route for re-fuelling or to let passengers on or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier stage, please check with your Travel Consultant at the time of booking. A flight that is described as non-stop will not make any stops en-route to your chosen destination.

I am travelling on my honeymoon, what name should I travel in?

There are currently no countries on the 'red list'. On 14 December 2021, the Government said hotel quarantine was no longer effective or proportionate ( https://www.gov.uk/government/news/11-countries-removed-from-the-uks-red-list ) in slowing the spread of the Omicron variant of Covid-19. However, if and when countries are put on the red list, entry from those countries to England is only allowed for UK and Irish citizens, or those with a right of residence in the UK. Travellers are required to enter hotel quarantine for ten days following arrival, irrespective of vaccination status.

Entry restrictions from non-red list countries depend on vaccination status. From 11 February 2022, the following conditions apply.
For people who are fully vaccinated:

• They must complete a pre-departure Passenger Locator Form any time in the 48 hours before arrival in England.
• They do not need to take any tests before or after arrival or self-isolate after they arrive

• Before travelling to the UK, they must book and pay for a PCR test (to be taken after arrival).
• They must complete a pre-departure Passenger Locator Form any time in the 48 hours before arrival in England.
• They must take a pre-travel (PCR or lateral flow) test two days before travel to the UK.
• After arrival, they must take their pre-booked Day 2 PCR test.
• If the Day 2 test is positive, they must self-isolate for ten days (day 0 being the day they took the test). The isolation period can be reduced if they get two negative lateral flow test results 24 hours apart, starting from Day 5.
• They do not need to self-isolate after they arrive unless the Day 2 test is positive.

Passengers whose flights have been cancelled are entitled to a refund. If a flight is not cancelled, but a passenger couldn't take it due to Covid-19 travel restrictions, they should be offered a re-scheduled flight or a refund.
The Government has published a Passenger Covid-19
charter ( https://www.gov.uk/government/publications/passenger-covid-19-charter ) , which sets out consumer rights, responsibilities, and reasonable expectations while Covid-19 travel restrictions continue.