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• IT'S MANDATORY TO CONTACT THE HOTEL AT LEAST 5 DAYS BEFORE ARRIVAL. Arrival time / Key collection-checkin: 24 hours in advance (through a watsap or by phone 30 minutes before your arrival at the Reservations phone number 645256783). Checkin and delivery of keys at the central reception: Avenida Cesáreo Alierta 23-25, first floor, office 104. For the checkin it is necessary the documentation of the lodgers over 16 years old. https://goo.gl/maps/N8Uv7MrAixchYFHv5 A pre-authorization with card or cash payment is requested as a guarantee of € 150, which will be unblocked or re-integrated this amount after check-out or in the following if there have been no major incidents or breach of the rules of coexistence (during the Fiestas del Pilar , at Christmas, this pre-authorization will amount to € 300) You collect the deposit from your customers: Upon arrival or by credit card or cash. Unlocking-return of the deposit to cover possible damages with credit card: on the same credit card the next working day Refund of the deposit paid in cash: by transfer during the following week upon check-out.