The hotel is located in the centre of Xalapa, just behind the government palace. This is a traditional hotel, which offers a wide range of amenities including a restaurant, a bar, facilities for dining and events, a business centre, a medical service and a car rental service. There is an entrance hall with 24-hour reception and check-out service, a hotel safe, a currency exchange facility, a cloakroom, lift access, a cafe, WLAN Internet access, room and laundry services and parking for those arriving by car. The property is fully air-conditioned and comprises a total of 114 guest rooms. The pretty guest rooms offer a pleasant view of the city and all come with a cable TV, a bathroom and a wardrobe. A hairdryer, a direct dial telephone, a small fridge, an iron and ironing board, air conditioning and heating also come as standard. Guests have the choice between a single bed, a double bed or a king-size bed. A programme of entertainment is organised for guests of all ages. Breakfast is provided in the form of a continental buffet. Lunch and dinner may be selected from a buffet, chosen from a set menu or ordered à la carte.