The lodge is located in a 250-km² private wildlife estate and game reserve bordering the Hwange National Park. It is 180 km from Victoria Falls and 260 km from Bulawayo. The Hwange National Park is around 10 minutes' drive away and the Gwayi River is some 30 minutes' drive from the hotel. Guests can fly into Victoria Falls Airport which is about 180 km from Hwange. The lodge consists of 13 tree houses set within a forest of Mangwe and acacia trees. Facilities at this hotel include a lobby, 24-hour reception and check-in/ check-out service, a children's playground, dining room, conference facilities, a laundry service and a car park. The lodge can arrange charter flights and transfers to and from all surrounding airports and to Victoria Falls. All rooms are built overlooking a waterhole. The rooms offer an en suite bathroom with a shower and hairdryer, a double or king-size bed, tea and coffee making facilities and a balcony or terrace. The hotel offers game drives into the hotel's own private reserve and Hwange National Park to show guests the 'Big Five'. The hotel also has an outdoor swimming pool with a children's swimming pool, and volleyball facilities. Entertainment programmes for children and adults are also offered. The lodge offers outdoor and indoor dining facilities overlooking the waterhole serving home-cooked meals. The hotel offers all-inclusive packages. A continental breakfast buffet is served each morning, and lunch and dinner are available as a buffet, set menu or à la carte. Guest can fly into Victoria Falls which is about 180 km from Hwange and transfers can be arranged through the lodge.