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• In case of early check-out, the hotel will charge 1 more night
• In case of early check-out, the hotel will charge 1 more night
• The Luxurist privileges: Benefit from 24/7 concierge service for you and your traveler. Late check-out (2PM) guaranteed, except during peak season and must be requested at least 48 hours before departure. Welcome treat for your traveler guaranteed. Concierge-managed transfer guaranteed. To access your Luxurist privileges, contact concierge@theluxurist.com with your booking number. For more details on concierge services, access to terms & conditions: https://www.theluxurist.com/terms a) In case of early checkout, the hotel will change 2 more nights b) Student Insurance: Customers staying in PYR, GOC, GOP and OP between 18 and 25 years old must pay at check-in, a non-refundable policy of $ 30 USD per person. Students / Young Travelers are defined as any guest of 25 years of age and younger traveling without a parent / legal guardian and is applicable in all Oasis properties mentioned, during the Spring Break season dates during the months February - April. c) The minimum age to register at the hotel is 18 years. All rooms require that at least one person of 18 years stay, when a guest of said room is under 17 years of age. d) All students under the age of 18 require notarized consent from the parents / legal guardians who provide the authorization and responsibility of the guest. No passenger under 17 years of age may occupy any room without a parent or legal guardian accompanying them. e) Keep in mind that the legal drinking age in Mexico is 18 years old. f) Credit cards issued to people who are not guests (ie, father, spouse, etc.) in Mexico are not accepted. **************************************************************** From January 17 2022, the following new policies will be implemented: 1. QUARANTINES FOR POSITIVE CLIENTS: for clients who test positive during their stay in Cancun, Oasis Hotels & Resorts will offer up to 5 nights of stay in the quarantine section of the hotel at no charge. If they need to stay more nights, the hotel would charge a preferential rate of USD 160 per double room per night, maintaining all the usual COVID security protocols. Clients who test positive and do not want to stay at the hotel are free to leave at any time. 2. COVID TESTS (PCR AND ANTIGENS): From January 17, 2022, no free tests are offered to our customers. The laboratory that offers the tests in the hotel will charge them directly to the clients who want to perform the same. The current cost is $ 275.00 mxn for the Antigen test and $ 1500 mxn for the PCR test.